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Advisory for clients in the public and private sector

Security and Reception Services

Security and reception services are a sensitive area of facility management. High demands are placed on the qualification, reliability, and legal compliance of contracted providers — making the tendering process correspondingly demanding.

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✏️ PLATZHALTER — Redaktionell zu befüllen

Landingpage-Content: Security and Reception Services

Hier erscheinen die redaktionellen Sektionen (Problem-Framing, Gründe, Leistungsbausteine, Sanierungsmandate, fachliche Besonderheiten, Referenzen).
Schlüssel-Präfix: lp.security.*

Frequently asked questions

Security and Reception Services

What must a security services tender include?

A personnel requirements profile, qualification evidence (e.g. under §34a GewO), property and site descriptions, response times, and documentation and reporting obligations. Without verifiable quality criteria, price alone will determine the outcome.

When is a security concept required before tendering?

For sensitive premises — public authorities, hospitals, educational institutions — a security concept is strongly advisable before tendering. It defines protection objectives, presence times and requirements, forming the basis for a sound specification.

What procurement procedure is typical for security services?

Above EU thresholds, the restricted procedure under VgV is most common. Below threshold, the UVgO offers more flexibility. The choice depends on contract value and the contracting authority's budgetary regulations.

How long do security service contracts typically run?

Contract terms of 2–4 years are common, often with extension options. Shorter terms increase procurement effort; longer terms reduce flexibility when quality issues arise. Robust quality assurance provisions are essential regardless of term length.

Further reading

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Why High-Quality Security Services Begin with the Tender Process

When security services are put out to tender, the quality, reliability and overall security standard of the future service are determined long before the first shift begins. A precise specification, realistic timing and award criteria that go beyond price alone are the foundation of a professional and resilient procurement process.

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